Quality & Compliance Support Manager - Midlands, North West & Scotland

Quality and Compliance Support Manager – Home Care

Midlands, North West & Scotland

Are you experienced in Care Management? Do you have a passion for exceptional care standards? Are you looking for that next step in raising quality of care across multiple sites? Do you thrive in making an impact and enjoy seeing your expertise genuinely shape the quality of care delivered to hundreds, if not thousands of people? 

If so, we’d love to hear from you!

Caremark is one of the UK’s leading home care franchise networks, and we’re looking for a driven and knowledgeable Quality and Compliance Manager to support several of our franchised offices with their quality of care. This is a genuine and exciting opportunity to work at the heart of our franchise network and to support, challenge and empower our franchisees to deliver outstanding home care. 

What we’re looking for - Essential requirements:

· Proven experience as a Care Manager across a multi-site operation. You know what good looks like at scale and you know how to get there.

· Level 5 Diploma in Leadership in Health and Social Care (or equivalent qualification). You have the academic grounding to match your hands-on experience.

· A solid understanding of CQC and Care Inspectorate Scotland regulations with a clear ambition of helping our offices to gain Good and Outstanding ratings. 

· Willingness to travel regularly to visit our franchise offices within your allocated region. This is a field-based role.

Bonus skill-set:

· Experience of working in Learning Disabilities and Autism. 

· A background in franchise business operations. 

The role:

No two days will be the same. You’ll be visiting our franchise offices, with your main point of contact being the Care Manager within each operation. You’ll be supporting, guiding and advising the Franchise Owner and Care Manager on home care best practices as well as conducting audits, reviews, creating key improvement plans whilst working closely with other stakeholders at head office. 

You’ll identify risks early and act as a trusted and knowledgeable point of contact to help our franchise offices navigate home care compliance. You’ll be producing insightful audits, and taking ownership of ensuring compliance amongst your region of franchised offices. 

Who you are:

You’re a stickler for compliance and are passionate about high levels of care provision. You’re resilient, detail-oriented and self-motivated. You’re happy communicating with business owners, Care Managers, office staff and colleagues. This means you’re comfortable having well-needed frank conversations as well communicating with warmth and empathy. You can manage your time brilliantly, stay calm under pressure and bring a positive energy to everything you do.

You will align with our corporate values of Positivity, Compassion, Accountability, Trustworthy, Honesty and Supportive. 

Benefits:

• £5,400 Car Allowance
• Mobile Phone & Laptop
• Private Medical Insurance
• Flexi time (start between 8am–10am / finish between 4pm–6pm)
• £300 float
• 33 days holiday (inclusive of bank holidays)
• Life Insurance cover
• Eye Care Vouchers
• Company Pension scheme
• Free Wellbeing Counselling Program & Support
• Annual Personal Development Budget
• 5 Paid Volunteering Days per year

Position Information

• Salary: Up to £51,750 (dependent on experience)
• Type: Full-time

Why Caremark?

We’re passionate about improving lives! Our shared mission is to improve the lives of more people across the UK than any other home care provider. You’ll be joining a head office team that values expertise, initiative and collaboration. 

If you’re looking for a role where your knowledge of care compliance and care management makes a meaningful difference, at scale, this is it. 

Caremark – Award-Winning Franchisor | Top 5 Elite Franchise Top 100 (2026)

Caremark is proud to be the British Franchise Association HSBC Franchisor of the Year winner and ranked as a Top 5 Franchisor in the Elite Franchise Top 100 2026. Our success is built on strong values, robust systems, and a genuine commitment to supporting our franchise partners to deliver outstanding care.

About The Role

A field-based Quality Manager role for award-winning franchisor Caremark Limited.

Required Criteria

Skills Needed

About The Company

Shape the future of home care with a career at the Caremark Franchise Support Centre!

Caremark is one of the largest UK home care franchisors with over 140 franchise offices in the UK. Our franchisees operate in the heart of their communities as passionate ambassadors of personalised care in customers’ homes. With a reputation for excellence since 2005, we have grown to become one of the leading UK providers of home care services.

Make a real difference!

Join our passionate team and help us expand Caremark’s reach to improve the lives of thousands of customers across the UK. We’re looking for talented individuals to help us develop our brand, strengthen our presence, and cultivate a positive and supportive company culture.

We offer a variety of roles!

Find your perfect fit with opportunities at our head office in Worthing, West Sussex or in one of our regional field-based roles. Browse our open positions and discover how you can be part of the Caremark family. As the master franchisor, Caremark Limited supports our network of over 140 independent offices across the UK.

Company Culture

We are Positive :

We embrace a positive mindset and inspire optimism amongst our colleagues. We continually question how our outlook and reactions affect our colleagues, striving for contagious positivity. With a can-do attitude we uplift and cultivate an environment where creativity thrives, challenges are opportunities, and success is shared.

We are Trustworthy :

We hold trust as our foundation, nurturing it through honesty, reliability, and consistency in our actions and relationships. By prioritising transparency and mutual respect, we place trust in our colleagues and respect the trust placed in us. With consistency, we create a safe, collaborative environment.

We are Honest :

We uphold honesty as a non-negotiable principle, committing to truthfulness, transparency, and integrity in our interactions and decisions. By demonstrating unwavering honesty, we build trust, credibility, and lasting relationships, fostering an environment where openness and accountability flourish.

We are Compassionate :

At the heart of our actions and decisions lies compassion, driving us to understand, empathise, and act with kindness towards all, fostering an environment where everyone feels seen, heard, and valued.

We are Accountable :

We uphold accountability as a cornerstone of our integrity, taking ownership and responsibility of our actions, decisions, and their outcomes. Through transparency and a no-blame culture, we build trust and drive excellence. We self-reflect and are continually learning.

We are Supportive :

We are supportive colleagues, and we foster an environment where collaboration is the norm, working together towards common goals and sharing in collective successes. With active listening, continual development and constructive guidance, we can all reach our fullest potential. We celebrate in each other’s success.

Company Benefits

• Flexi time (start between 8am – 10am/ finish between 4pm-6pm)

• 1 Day working from home each week

• Private Medical Insurance

• Annual Personal Development Budget

• 5 Paid Volunteering Days per year

• 33 days of holiday (Inclusive of bank holidays)

• Life Insurance cover

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Office perks, Employee development programs, Employee discounts, Free parking, Free work laptop, Referral bonus, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Blue Light Card, Work With Charities, Social Opportunities, Employee of the Month, Hybrid Working, Culture of recognition, Access to Health & Wellbeing app, Staff celebration events

Salary

£51,750.00 per year