Customer Service Apprentice

Summary

Leeds City College is recruiting for a Customer Service Apprentice to join our team in the School of Digital at Printworks Campus. The successful candidate will be enroled on the Level 2 Customer Service Apprenticeship, where they will develop their skills and experience.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Level 2 Apprenticeship Rates:

Under 18 years - £14,874 per annum
18-20 years - £19,600 per annum
21+ years - £23,555 per annum

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, between 9.00am - 5.00pm.

40 hours a week

Start date

Monday 25 May 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Support and assist with the effective and efficient running of the quality within the curriculum delivery team for documentation supporting course enrolments and completions
• Maintain student/apprentice data records including registers, ULNs, destinations/job outcomes, change requests and other reporting requests
• Deal effectively and professionally with telephone and face-to-face enquiries from internal and external customers
• Support student enrolments within the Group and work with the central MIS/Marketing teams throughout the main enrolment
• Liaise with the line manager to support college events, including parents’ evenings, open evenings, and awards event

Where you'll work

Printworks Campus
Hunslet Road
Leeds
LS10 1JY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LUMINATE EDUCATION GROUP

Training course

Customer service practitioner (level 2)

What you'll learn

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

Training schedule

Training will take place at Leeds City College, hybrid delivered once a week

Requirements

Desirable qualifications

GCSE in:

• English (grade 4 or C)
• Maths (grade 4 or C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience