Returns Operative

AO.com
Cross Green, West Yorkshire
About The Role

As our Returns Operative, you will ensure that the depot always runs smoothly and you will work very closely with our Drivers as they return to the Depot, dealing with any issues that might arise.

Our Returns Operative will provide on-going support to our Drivers making sure that all deliveries throughout the day are completed, on time, every time, whilst remaining legally compliant with Transport legislation and Working Time Directives.

Salary: £13.00 per hour / £27,209.01 per annum


Hours: 4 on 4 off / 9:00am-21:00pm (40.25 hours per week)


Job Type: Full time and permanent contract


Location: Unit 3, Total Park, Pontefract Lane, Leeds, LS9 0DR

Here's What You Can Expect To Be Doing

De-brief all returning vehicles to the depot


Checking for any damages and safety issues


Communicating with Drivers regarding the daily runs and dealing with any issues


Reporting any defects


Managing VOR’s


Downloading camera footage taken from the vehicles and tachograph machines


Liaise with our vehicle management unit, subcontractors and Drivers

A Few Things About You

An understanding of transport legislation and logistics operation


Able to build good relationships with people even when under pressure


Challenge any vehicle issues or damages with our Drivers


Able to make decisions in the absence of the Depot Manager to drive performance and service


React quickly to information and be able to solve problems independently


Good communication skills both verbally and written


Competent use of Microsoft, particularly Excel

A Bit About Us

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.

Our Benefits

24 days holiday


At least 5% contribution pension scheme


Healthcare Cashback Scheme


Exclusive Staff Discount


Enhanced Maternity, Paternity and Adoption Packages


Expression of wish service


Make a difference days (x2 fully paid charity days a year)


Share-save Scheme

To see all our benefits and perks, visit our AO Benefits page
Posted 2026-04-21

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