Claims Assistant - UK, Leeds or Edinburgh

MPS is looking for an experienced Claims Assistant to join their dynamic and member focussed Claims Handling team.

You will work with Claims Managers & Solicitors to provide exceptional service to our members, who are healthcare professionals from all over the world. You will manage your own small caseload, alongside giving hands-on support to Claims Managers and corresponding with our members, and internal and external stakeholders daily on the telephone and over email.

This is a progressive opportunity for someone already experienced and/or qualified in a legal or claims handling area to move to the next level and gain valuable experience in a fast moving and impactful area.

• Provide tailored day-to-day support for our members (both over the phone and in writing) who can be experiencing stressful circumstances.
• Carry out administrative activities on our case handling system, producing accurate and meaningful updates to members and third parties such as external solicitors, members of the public and medico-legal experts.
• Producing legal correspondence such as court documents and procedural letters at short notice.
• Reviewing large amounts of documentation, identifying the most urgent sections and escalating to senior colleagues.

• Knowledge and understanding of the Civil Procedure Rules is desirable. As is experience within a Personal Injury, Clinical or Professional Negligence environment.
• The ability to work independently under your own initiative and also as part of a team.
• Willingness to expand your skills and knowledge and work within multiple geographical jurisdictions.
• Demonstrate a compassionate and understanding telephone manner when supporting members who may be distressed.
• Understand the importance of protecting sensitive data and working in a confidential manner.
• Possess an exceptional level of attention to detail and the ability to compose high quality work as standard.
• Skilled in the ability to look at incoming correspondence to identify items that need immediate attention and how to prioritise such work.
• Excellent IT skills including Microsoft Office and researching topics using the internet and legal repositories.

Alongside a competitive salary of up to £31,410, you will also receive:

• Up to 10% discretionary annual bonus
• 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days)
• Private Medical Cover
• Healthcare cash plan
• 6x salary death in service
• Paid volunteering day
• A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
• Employee Assistance Programme
• A range of shopping discounts from major high-street retailers