Care Coordinator

Reports to

Care Manager

Summary of role

To ensure all client visits are allocated, to recruit suitable Care and Support Workers and to maintain appropriate office procedures.

Principal responsibilities

• Answering all incoming telephone enquiries.
• Implementation of thorough recruitment and vetting procedures of all Care & Support Workers.
• Processing new client referrals.
• Preparing appropriate documentation for Field Care Supervisors.
• Permanent allocation of Care & Support Workers to all client visits and ensuring all visits always covered.
• Administration of all Individual Care & Support Agreements.
• Maintaining client and Care & Support Worker office files and ensuring that they are always up to date.
• Maintaining computer system up to date at all times.
• Ensuring all clients and Care & Support Worker documentation and electronic records are kept up to date at all times.
• Ensuring all other records are kept up to date.
• To work closely with the Field Care Supervisor.
• To ensure compliance with all office systems and procedures.
• Assistance with wages and invoice processing.
• Production of reports and management information as required.

Are you looking for a role with responsibility, reward, and recognition?

Have you got care experience and are looking to take the next step in your career?

Would you like to work for our family-run company that invests in its staff?

If the answer is yes, we would love to hear from you!!

We are recruiting for a Care Coordinator based in our Leeds head office, ensuring all client visits are allocated, recruiting suitable Care and Support Workers and helping to maintain appropriate office procedures.

What you will receive

• £23,809.50
• £100 staff referral scheme
• Sick pay
• 28 Days annual leave (pro rata)
• Pension
• Clear career progression
• Training and continuous professional development
• Highly supportive employer (backed by Ethical Care Charter)

Responsibilities

• Answering all incoming telephone enquiries.
• Processing new client referrals.
• Preparing appropriate documentation for Field Care Supervisors.
• Permanent allocation of Care & Support Workers to all client visits and ensuring all visits always covered.
• Administration of all Individual Care & Support Agreements.
• Maintaining client and Care & Support Worker office files and ensuring that they are always up to date.
• Maintaining computer system up to date at all times.
• Ensuring all clients and Care & Support Worker documentation and electronic records are kept up to date at all times.
• Ensuring all other records are kept up to date.
• To work closely with the Field Care Supervisor.
• To ensure compliance with all office systems and procedures.
• Assistance with wages and invoice processing.
• Production of reports and management information as required.

Requirements

• Experience in care or a related field
• Care Coordinator experience is desirable
• Strong customer service skills
• Passion for delivering person-centred care
• Training will be provided

Hours: 37.5