Customer Service & Export Coordinator
- Work with global B2B customers to provide quotations and process orders in line with customer requirements
- Monitor stock levels to ensure products meet expected customer demand
- Negotiate freight costs with existing suppliers taking into accounts costs, reliability and service
- Plan and arrange the dispatch of international sales orders via air, sea and land, including accurate shipping documents
- Produce relevant and accurate export documentation based on customer requirements or specific country regulations, including Certificate of Origins etc
- Provide a world class level of service to customer via phone and email
- Take ownership of assigned customer issues, handling sensitively and proactively with minimal impact to the customer
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