People Advisor (Hiring Immediately)

Lanes Group is a leading nationwide utility services provider with over 4,500 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £500 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth. Purpose of the role: Provides first-line HR advice and guidance to managers, interpreting People policies and procedures to ensure consistent, fair, and legally compliant application across the business. Supports managers with employee lifecycle activities, offering practical guidance on standard people matters and escalating complex, high-risk, or non-standard cases where appropriate. Key Responsibilities: Provide clear, confident interpretation of People policies and procedures, advising managers on appropriate and consistent application in day-to-day people decisions Support a range of employee lifecycle events, ensuring processes are managed efficiently, sensitively, and in line with policy and legislation, including: Family leave (maternity, paternity, adoption and shared parental leave), providing guidance on entitlements, processes, and documentation Flexible working requests, supporting managers through statutory and non-statutory requests and advising on fair decision-making Absence management, including guidance on policy application, trigger points, and next steps Manage Occupational Health referrals, supporting managers to submit timely and appropriate referrals, acting as the liaison with the provider, and ensuring recommendations are clearly understood and progressed Advise managers on reasonable adjustments arising from health or Occupational Health recommendations, supporting fair, practical implementation and escalating where adjustments present complexity, risk, or operational challenge Conduct and coordinate exit interviews, capturing and analysing feedback to identify themes, risks, and improvement opportunities, and sharing insights with relevant stakeholders Advise managers on low-level conduct and capability matters, providing practical guidance on informal processes and early intervention Coach and support managers to build confidence and capability in effective people management and policy-led decision-making Ensure consistency, fairness, and risk awareness in all advice given, considering employee relations, legal, and organisational impact Identify potential risks or precedents and proactively recommend appropriate actions or escalation Escalate complex, high-risk, or formal employee relations cases (e.g. disciplinary, grievance, or long-term absence) to Tier 3, ensuring a clear handover and relevant information is provided Required Skills & Competencies Customer service mindset Strong knowledge of HR policies and employment law basics Good understanding of HR processes Coaching and influencing skills Problem-solving and sound judgement Ability to manage multiple cases, pieces of work and priorities simultaneously Strong communication and interpersonal skills Qualifications & Experience Experience in an HR advisory or similar HR role Familiarity with HR systems Experience working in a fast-paced, operational environment preferred Experience supporting operational or blue-collar workforces desirable CIPD Level 3 or 5 (or working towards) Living the Company Values: By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’. Each role and value has an alignment to set proficiency levels and expectations, this role holder is expected to: Leading : Tackles complex, systemic challenges and develops transformative solutions. Agile : Consistently demonstrates agility, driving organisational outcomes through continuous improvement, quickly adapting to new situations and challenges Nurturing : Consistently contributes to the growth and development of their peers. Engaging : Contributes to creating a positive, supportive and engaging workplace culture. Safe & Secure: Consistently models safe behaviours, adhering to robust data security protocols. Your Contribution to the company: Strive to be always positive and constructive Adhere to all company policies Straight talking about the facts of the situation – open discussions are the best way to find solutions Help others through communicating clearly Deliver on commitments Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’ Equality, Diversity & Inclusion: At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.