Customer Liaison Officer

Our client is currently recruiting for a Customer Liaison Officer to support a major retrofit and energy efficiency programme across the Yorkshire region. This is a temporary position for an initial 6-month period, with the potential to become permanent.

The ideal candidate will be based around the Leeds area, with flexibility to travel across surrounding locations including West and North Yorkshire coastal and regional areas.

This is an urgent requirement, and we are looking for someone available to interview and start immediately.

Working hours: Monday to Friday, 8:00am – 4:30pm

The Project

You will be supporting the delivery of a large-scale sustainability and carbon reduction programme, focused on improving the energy efficiency of residential properties. The role plays a key part in ensuring residents are informed, engaged, and supported throughout the process.

Key Responsibilities

* Proactively manage and follow up on no-access properties, arranging appointments for surveys and works

* Build strong relationships with residents and local communities through effective engagement and communication

* Clearly explain upcoming works, timelines, and expectations to customers

* Act as the primary point of contact for residents, handling queries and concerns with professionalism and empathy

* Coordinate access to properties to ensure projects run smoothly and on time

* Resolve any access or resident-related issues, escalating where necessary

* Maintain accurate records of communications, appointments, and outcomes

Requirements

Essential:

* Previous experience in a customer liaison or resident engagement role

* Strong interpersonal skills with the ability to handle sensitive situations

* Resilient, with excellent communication and negotiation abilities

* Competent in Microsoft Office

* Full UK driving licence

Desirable:

* Experience within social housing or property services