Customer Service Representative

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Customer Service Representative

Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and will involve managing customer calls, web chat and correspondence.

Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required.

Start date: 1st June 2026

Contract: Permanent

Location: Leeds, LS11 5BD

Shifts: 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 08.00am and 20:00pm with alternate days worked on a weekend.

Salary: £24,784.50 rising to £25,272.00 after completion of probation period (Pro-Rata)

Your responsibilities will include:

• Provide excellent customer service over the phone, email and webchat.
• Identifying opportunities to promote additional services to the customer.
• Resolve any customer complaints and queries.
• Help shape our culture by demonstrating our core values.
• Attending training sessions to continuously improve knowledge and performance.

What we are looking for:

• A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact.
• An empathetic approach to customers in difficult situations.
• Being able to adapt and work in a fast-paced environment.
• A clear understanding of what good service looks like.
• You will need to demonstrate a positive & professional telephone manner.
• Good verbal, writing & communication skills.

What we offer you:

• 29 days paid holiday per annum (including bank holidays)
• Life assurance
• Dental Insurance
• Pension Scheme
• Free eye tests
• Excellent Apprenticeship Programmes

Join us as a Customer Service Advisor at Conduent.

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Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to [email protected] . You may also click here to access Conduent's ADAAA Accommodation Policy .